FAQ
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Total 10 cases
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A
Please first request remote support from the technical support representative.
After that, follow the steps below to establish the remote connection:
1. Go to the remote support connection page and click the "Customer Access Program" button.
2. Once the one-time remote connection program "ezHelpClient.exe" has been downloaded, please run it.
3. According to the representative’s guidance, click the representative number icon on the popup page, or enter the 6-digit access code to establish the connection.
Terms of Use
Article 1 (Purpose)
These Terms of Use (hereinafter referred to as the "Terms") are established to define the rights, obligations, and responsibilities between SoftHills Co., Ltd. (hereinafter referred to as the "Company" or "we") and customers (hereinafter referred to as "Members") regarding the use of the license services provided by the Company.
Article 2 (Effectiveness and Modification of Terms)
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These Terms take effect when posted on the Company’s website.
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The Company may amend these Terms, and the revised Terms shall take effect once they have been announced.
Article 3 (Conclusion of the Service Agreement)
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A service agreement is deemed concluded when a Member applies for membership, and the Company approves the application.
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The Company may refuse membership applications in the following cases:
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If another person's identity is used.
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If false information is provided during registration.
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If the application violates the Company’s regulations.
Article 4 (Provision of Services)
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The Company provides Members with license purchases and related services (hereinafter referred to as the "Services").
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The Company may determine the details and timing of the service provision based on its policies.
Refund Policy
Article 5 (Basic Refund Policy)
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Refunds are only available within 7 days from the purchase date (payment completion date).
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If the license period has been extended or the number of activations has been increased, a refund will not be available as the license is considered used without any issues.
Article 6 (Refund Policy by Payment Method)
1) For Credit Card Payments:
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Cash refunds are not available; only credit card cancellations are possible.
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If canceled on the same day as the payment, the cancellation will be processed immediately.
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If the cancellation is not possible due to card company policies, the refund will be handled through the customer service center.
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If canceled the day after the payment, approval cancellation may take 2-3 days, depending on the card company.
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Debit card transactions may not be canceled immediately.
2) For Real-time Bank Transfers:
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Refunds will be transferred back to the original bank account used for payment.
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Even if a refund is processed on the same day, it may take 2-3 days due to the policies of financial institutions.
3) For Bank Deposit Payments:
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Refunds will be transferred to the bank account provided by the payer.
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Even if a refund is processed on the same day, it may take 2-3 days due to financial institution policies.
Article 7 (License Code Management for Refunds)
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The license code will remain valid until 11:59:59 PM on the refund date, after which it will be automatically deactivated.
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The license code is only valid for use on the activated PC. If the PC is lost or unable to boot, please contact the customer service center.
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To reuse the refunded product, the same product must be repurchased, and a new license code must be issued.
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Unauthorized distribution of refunded license codes is strictly prohibited. Unauthorized disclosure of license code information may be considered an infringement of intellectual property rights and may result in legal action.
Payment Policy
Article 8 (Payment Guidelines)
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For bank deposit payments, if the entered depositor’s name does not match the actual depositor’s name, payment confirmation may be delayed.
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If the payment is not made within the specified deposit deadline, the transaction may be canceled.
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Bank deposit payments made outside customer service hours may not be confirmed immediately.
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For credit card payments, a receipt will be issued through the PG (Payment Gateway) provider.
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Non-profit organizations are not required to enter business type and category information when requesting a tax invoice.
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If the business information provided for a tax invoice does not match the actual details, issuance may be restricted, and VAT will be charged.
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If the information provided for a cash receipt does not match the actual details, issuance may be restricted.
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Entered receipt details are used only for proof of payment and will not be used for any other purpose.
Terms for the Transmission and Processing of Personal Information
Article 9 (Purpose)
These terms clarify that the personal information of customers (hereinafter referred to as "Buyers") who purchase licenses from SoftHills (hereinafter referred to as the "Company") may be transmitted to external servers, and establish the consent procedure for such transmission.
Article 10 (Transmission of Personal Information)
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Purpose of Personal Information Transmission
The Company may transmit Buyers’ personal information to external servers solely for the purpose of license purchase and usage management.
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Types of Transmitted Personal Information
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Buyer’s name, email address, phone number
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Payment information (credit card number, transaction history, etc.)
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License key and usage records
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Destination of Transmitted Personal Information
Buyers’ personal information may be transmitted to overseas servers in the following cases:
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Payment processing and authorization servers
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License issuance and management servers
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Customer support service servers
Article 11 (Consent to the Transmission of Personal Information)
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By purchasing a license, the Buyer is deemed to have consented to the transmission of personal information as specified in these terms.
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Buyers have the right to refuse the transmission of personal information, but in such cases, license purchases may be restricted.
Article 12 (Protection of Personal Information)
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1. The Company implements the following measures to safeguard Buyers' personal information:
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Encryption of personal information
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Access control and security system implementation
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Regular security audits and improvements
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Personal information transmitted to foreign servers will also be protected under the applicable personal data protection laws of the respective country.
Supplementary Provisions
Article 13 (Effective Date of Terms)
These Terms shall take effect on January 20, 2025.
SOFTHILLS Co., Ltd. (hereinafter referred to as the 'Company') establishes and discloses the following Personal Information Processing Policy in accordance with Article 30 of the Personal Information Protection Act to protect the personal information of data subjects and to handle related grievances promptly and smoothly.
Article 1 (Purpose of Processing Personal Information)
The Company processes personal information for the following purposes. Personal information being processed will not be used for purposes other than those specified below. If the purpose of use is changed, the Company will take necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.
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Membership registration and management on the website: Personal information is processed for the purpose of confirming membership intent, identity verification and authentication for member services, maintaining and managing membership, implementing restricted identity verification measures, preventing fraudulent service use, verifying legal guardian consent when processing personal information of children under 14, sending various notifications, and handling complaints.
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Service provision: Personal information is processed for the purpose of providing services, delivering content, providing customized services, verifying identity, and verifying age.
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Complaint handling: Personal information is processed for the purpose of identifying the complainant, confirming complaints, communicating for fact-checking, and notifying the results of processing.
Article 2 (Processing and Retention Period of Personal Information)
The Company processes and retains personal information within the period specified by laws and regulations or within the period consented to by the data subject at the time of collection. The retention period for each type of personal information is as follows:
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Membership registration and management on the website: Until the withdrawal of membership from the business/organization website. However, in the following cases, personal information will be retained until the respective reasons are resolved:
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If an investigation related to a violation of relevant laws and regulations is in progress, until the investigation is completed.
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If there are remaining debts or liabilities arising from website use, until the settlement of such debts or liabilities.
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Provision of goods or services: Until the supply of goods/services is completed and payment/settlement is finalized. However, in the following cases, personal information will be retained until the expiration of the respective period:
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Records related to transactions, such as display/advertisement, contract content, and execution, in accordance with the Act on the Consumer Protection in Electronic Commerce:
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Records of display/advertisement: 6 months
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Records of contracts, withdrawal of offers, payments, and supply of goods: 5 years
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Records of consumer complaints or dispute resolution: 3 years ② Retention of communication verification data in accordance with the Protection of Communications Secrets Act:
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Subscriber telecommunications records, start/end time, counterparty subscriber number, frequency of use, and base station location tracking data: 1 year
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Computer communication, Internet log records, and access location tracking data: 3 months
Article 3 (Rights and Obligations of Data Subjects and Methods of Exercise)
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The data subject may exercise the following rights regarding personal information protection with respect to the Company at any time:
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Request for access to personal information
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Request for correction if there are errors
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Request for deletion
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Request for suspension of processing
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The exercise of rights under paragraph 1 may be made to the Company via written document, telephone, email, or fax, and the Company will respond without delay.
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If the data subject requests correction or deletion of personal information errors, the Company will not use or provide such personal information until the correction or deletion is completed.
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The rights under paragraph 1 may also be exercised through a legal representative or an authorized agent. In such cases, a power of attorney according to the Enforcement Rules of the Personal Information Protection Act, Form No. 11, must be submitted.
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The data subject must not infringe upon the privacy or personal information of themselves or others by violating relevant laws and regulations.
Article 4 (Personal Information Items Processed)
The Company processes the following personal information items:
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Membership registration and management on the website:
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Required items: ID, name, company name, telephone number, mobile phone number, email address
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Optional items: None
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Provision of goods or services:
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Required items: ID, name, company name, telephone number, mobile phone number, email address
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Optional items: None
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Personal information may be automatically generated and collected during Internet service usage:
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IP address, cookies, MAC address, service usage records, visit records, records of improper usage, etc.
Article 5 (Destruction of Personal Information)
The Company will promptly destroy personal information when the retention period expires or when it is no longer necessary due to the achievement of the processing purpose.
Article 6 (Measures for Ensuring the Security of Personal Information)
The Company takes the following measures to ensure the security of personal information.
Article 7 (Installation, Operation, and Refusal of Automatic Personal Information Collection Devices)
The Company uses cookies that store and retrieve user information.
Article 8 (Personal Information Protection Officer)
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The Company designates the following personal information protection officer to oversee personal information processing and handle complaints and remedies related to personal information processing:
- Personal Information Protection Officer Name: Seongcheon Lee
- Position: Principal Researcher
- Contact: 010-8735-3910 / sclee@softhills.net / Fax: 02-586-6780
- Personal Information Protection Department
- Department: Development Team
- Contact: 010-8735-3910 / sclee@softhills.net / Fax: 02-586-6780
Article 9 (Remedies for Infringement of Rights)
Data subjects may contact the following agencies to seek relief for personal information infringement.
Article 10 (Changes to the Personal Information Processing Policy)
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This Personal Information Processing Policy will be effective from January 20, 2025.
Softhills Co., Ltd.
Location :
27 Seongsu-ro 7gil, Seongdong-gu, Seoul, Republic of Korea
Representative :
Park Jin-pyo
Business Registration Number :
114-87-13504
Representative Phone Number :
02-499-9998
Fax Number :
02-586-6780
Purchase Inquiry :
sales@softhills.net
Technical Inquiry :
tech@softhills.net
Telecom Sale Registration :
2024-Seoul-1430
SoftHills Co., Ltd. strictly prohibits the unauthorized collection of email addresses, website addresses, or any other personal information displayed on this shopping mall website using email collection programs or other technical means.
Please be aware that violations of this policy are subject to legal penalties under the Information and Communications Network Act.
Anyone who collects, sells, distributes, or uses email addresses through unauthorized technical means may be subject to a fine of up to 10 million KRW under Article 50-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection.
